Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 3 years.
Frequently Asked Questions
✦ How to Customize my Personalised Orders ??
DO CONTACT US FOR ANY KIND CUSTOMIZATION.
Wish to make / Have your own design?
Send us the design and we will make the exact jewelry for you.
If you would like to make any changes to any existing items contact me. I will be happy to quote you price and the time frame required for your custom project.
✦ Few easy steps we follow during Customization.
✦ Send us a jewelry image or an illustration. so we can discuss your dream design.
✦ Will cut and polish/select the perfect stone suitable for your jewellery.
✦ Initial CAD and will be sent for approval.
✦ Approved CAD is processed to make jewellery of your choice.
Feel free to contact me regarding any queries and order-related issues.
✦ Gift wrapping and packaging
✦ Jewellery will shipped in secured metal box, to safeguard your JEWELLERY and primary jewelry box.
✦ All parcel will be shipped by EMS SPEED POST ( insured ).
✦ Free Gift Packing available.
✦ Order Processing and Shipping Time
Order Processing is the time I need to prepare an order for shipping varies from 7 - 10 working days.
Shipping Time (EMS SPEED POST) & delivery time 1 - 3 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the buyer's location. Exceptions may apply.
✦ Customs And Duty
International shipments may be subjected to Customs fees, duties, VAT or taxes separately calculated and collected at the time of delivery which must be paid and handled by customer ( BUYER ) to insure delivery. Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country. We will not be responsible for custom duty - taxes or for delay due to customs processing of the respective country. An order cannot be cancelled and an item cannot be returned for a refund on the grounds of buyer being charged the import duties and taxes which their local customs authority deems appropriate.
✦ Shipping, Tracking & Transit
✦ I Ship from India, with standard shipping method insured and signature confirmation.( Indian EMS speed post / Air Parcel or international carrier service).
✦ In the event a parcel is lost, UNCOMMONJEWELSIN will ship a new product or issue a refund (as decided upon with buyer), ONLY AFTER THE PARCEL IS OFFICIALLY DECLARED LOST BY THE SHIPPING SERVICE.
✦ Condition of Return
I gladly accept returns.
✦ Contact me within: 14 days of delivery before sending the parcel back. I will send you the detailed instruction. After 14 Days your order is marked as delivered all sales will be considered FINAL and no return claims whatsoever shall be entertained.
* Item(s) must be sent back to me within 1 week after having notified me of the return.
* Item(s) must be returned in unused (original) condition.
* Item(s) must be sent back insured with signature confirmation (it will be the buyer’s full responsibility if the return is lost or damaged during the transit.)
* Funds will be reimbursed ONLY after a quality check of the item(s) of the item delivered to us.
✦ Order Cancellation & Applicable Fees
✦ Request a cancellation within 12 hours of purchase.
Applicable Cancellation Fees -
✦ 10 % cancellation fee of the order value will be deducted before the Refund within 12 hours of purchase.
✦ 40% cancellation fee of the order value will be deducted before the Refund after 12 hours of purchase.
✦ Wholesale availability & Discount Coupon Codes
Yes, We Deal in wholesale Business 2 Business supply.
Do contact us for the supply and price details.
Every coupon is valid for 1 time use ONLY per customer
Non Refundable - Custom / Personalised Orders / Sale Items
✦ Custom or personalized orders / Items on Sale are not refundable ✦ since they are specifically created for you unless it is a defect with the item.
If the item is returned but has been altered in any way, all refund terms and conditions are void. Funds will be reimbursed after a quality check of the item(s) of the item delivered to us.
✦ Returns & Refunds
ITEMS ON SALE ARE NOT ELIGIBLE FOR RETURNS, REFUNDS AND/OR EXCHANGES.
If the product is bought at full price, we accept returns with following conditions and charges (in addition to Etsy's policies):
✦ RETURN:
- Buyer is responsible for return shipping and insurance
✦ REFUND:
- 5% fee will be deducted (non-refundable PayPal fees)
- 10% restocking fees
- Can take up to 7 days after the return is received.
- Shipping, taxes and any import duties will NOT be refunded.