Unique Pear Alexandrite Charm, Lab Alexandrite Pendant, 14k Gold Charm, Engagement Gift Necklace for her, Anniversary Gifts, Wedding Gifts

Frequently Asked Questions

✦ How to Customize my Personalised Orders ??

DO CONTACT US FOR ANY KIND CUSTOMIZATION.
Wish to make / Have your own design?
Send us the design and we will make the exact jewelry for you.
If you would like to make any changes to any existing items contact me. I will be happy to quote you price and the time frame required for your custom project.
✦ Few easy steps we follow during Customization.
✦ Send us a jewelry image or an illustration. so we can discuss your dream design.
✦ Will cut and polish/select the perfect stone suitable for your jewellery.
✦ Initial CAD and will be sent for approval.
✦ Approved CAD is processed to make jewellery of your choice.
Feel free to contact me regarding any queries and order-related issues.

✦ Gift wrapping and packaging

✦ Jewellery will shipped in secured metal box, to safeguard your JEWELLERY and primary jewelry box.
✦ All parcel will be shipped by EMS SPEED POST ( insured ).
✦ Free Gift Packing available.

✦ Order Processing and Shipping Time

Order Processing is the time I need to prepare an order for shipping varies from 7 - 10 working days.
Shipping Time (EMS SPEED POST) & delivery time 1 - 3 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the buyer's location. Exceptions may apply.

✦ Customs And Duty

International shipments may be subjected to Customs fees, duties, VAT or taxes separately calculated and collected at the time of delivery which must be paid and handled by customer ( BUYER ) to insure delivery. Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country. We will not be responsible for custom duty - taxes or for delay due to customs processing of the respective country. An order cannot be cancelled and an item cannot be returned for a refund on the grounds of buyer being charged the import duties and taxes which their local customs authority deems appropriate.

✦ Shipping, Tracking & Transit

✦ I Ship from India, with standard shipping method insured and signature confirmation.( Indian EMS speed post / Air Parcel or international carrier service).

✦ In the event a parcel is lost, UNCOMMONJEWELSIN will ship a new product or issue a refund (as decided upon with buyer), ONLY AFTER THE PARCEL IS OFFICIALLY DECLARED LOST BY THE SHIPPING SERVICE.

✦ Condition of Return

I gladly accept returns.
✦ Contact me within: 14 days of delivery before sending the parcel back. I will send you the detailed instruction. After 14 Days your order is marked as delivered all sales will be considered FINAL and no return claims whatsoever shall be entertained.
* Item(s) must be sent back to me within 1 week after having notified me of the return.
* Item(s) must be returned in unused (original) condition.
* Item(s) must be sent back insured with signature confirmation (it will be the buyer’s full responsibility if the return is lost or damaged during the transit.)
* Funds will be reimbursed ONLY after a quality check of the item(s) of the item delivered to us.

✦ Order Cancellation & Applicable Fees

✦ Request a cancellation within 12 hours of purchase.

Applicable Cancellation Fees -

✦ 10 % cancellation fee of the order value will be deducted before the Refund within 12 hours of purchase.

✦ 40% cancellation fee of the order value will be deducted before the Refund after 12 hours of purchase.

✦ Wholesale availability & Discount Coupon Codes

Yes, We Deal in wholesale Business 2 Business supply.
Do contact us for the supply and price details.

Every coupon is valid for 1 time use ONLY per customer

Non Refundable - Custom / Personalised Orders / Sale Items

✦ Custom or personalized orders / Items on Sale are not refundable ✦ since they are specifically created for you unless it is a defect with the item.

If the item is returned but has been altered in any way, all refund terms and conditions are void. Funds will be reimbursed after a quality check of the item(s) of the item delivered to us.

✦ Returns & Refunds

ITEMS ON SALE ARE NOT ELIGIBLE FOR RETURNS, REFUNDS AND/OR EXCHANGES.

If the product is bought at full price, we accept returns with following conditions and charges (in addition to Etsy's policies):

✦ RETURN:
- Buyer is responsible for return shipping and insurance

✦ REFUND:
- 5% fee will be deducted (non-refundable PayPal fees)
- 10% restocking fees
- Can take up to 7 days after the return is received.
- Shipping, taxes and any import duties will NOT be refunded.